1. Custom services
Sarace delivers bespoke strategy, creative and technology services. Fees paid against completed milestones are non-refundable once work has been delivered and accepted.
2. Advance payments
If an engagement is cancelled before work begins, advance payments are refunded within 15 working days, less any onboarding or third-party costs already committed on your behalf.
3. Media and ad spend
Ad spend loaded into third-party platforms (Meta, Google, LinkedIn) is refundable only to the extent the platforms return the balance to us. Platform fees, taxes and management fees are non-refundable.
4. Subscriptions and retainers
Retainers may be cancelled with 30 days' written notice. Fees for the notice period remain payable. No pro-rata refunds are issued for the current billing month.
5. How to request
Email your account lead and copy info@sarace.in with your SoW reference and the reason for the request. We respond within 7 working days.
6. Chargebacks
Please talk to us before initiating a chargeback — we can almost always resolve disputes faster than the card network.